Frequently Asked Questions
After placing an order, you’ll receive an order confirmation sent directly to your inbox, so be sure to enter the correct email address at checkout. If you entered it correctly and still haven’t received your confirmation, it may have landed in your junk box.
Orders will be dispatched 1-2 days after placing your order. If you check out on Friday, your order will be dispatched on the following Monday.
Unfortunately, it’s not possible to edit your order after checkout. If you’ve forgotten to add something to your order, please get in touch with our customer support team by emailing firstname.lastname@example.org
If you enter any of your details incorrectly when placing your order, please contact our customer support team as soon as possible to avoid any problems. You can email email@example.com
We’ll be happy to amend your delivery address, but only if your order has not yet been processed. We can’t be held responsible for the loss of orders due to incorrect details.
Once your order has been shipped, you’ll receive an email with your Australia Post tracking number. You can use this to keep tabs on all order updates.
At present, our products can only be shipped to Australia and New Zealand. If you want to learn more about our shipping costs, please click here.
We pride ourselves on offering the best price possible on all of our products. As a result, we’ll certainly do our best to match the price you see at some other retailers.
Please get in touch with the details of the product, the competing retailer and the shipping charges attached.
Cancellations, Returns + Refunds
Yes, it’s possible to cancel your order if it hasn’t already been processed. Please contact customer support at firstname.lastname@example.org and our friendly team will be happy to assist. Processing and refunds can take between 1-3 business days to complete.
We don’t offer cancellations for orders which have been processed or dispatched.
While most of our customers love their order, we understand if you experience a change of heart. If you need to return your order, please contact our support team within 7 days of receiving your order.
All items must be returned in a new and unused condition in their original packaging.Items with sealed plastic and clearance pieces are non-refundable.The customer must cover return shipping charges.Returns due to a change of mind will be refunded at the item’s original purchase price, and shipping costs are non-refundable.
For full details on refunds and returns, please see our Returns Policy.
While we do everything possible to ensure our products arrive safely, sometimes things don’t always go to plan. If you think your product has been damaged during transportation, you should reject the delivery, and it will be returned to us automatically.
If you’ve received an item that’s damaged or faulty upon opening, please contact our customer support team within 7 days of your delivery.
Send your query to email@example.com with:
Your order numberPhotos of the damage or description of the fault
We’ll be in touch as soon as possible with an appropriate solution.
The 1Zpresso grinders that work best for pour-over and filter coffee include:
The 1Zpresso grinders that work best for espresso coffee include:
Yes – minor imperfections on metal materials are to be expected due to the aluminium anodizing process. If you think your product has substantial cosmetic defects, please get in touch with our customer support team.
Yes, the W glass can be used for both hot and cold beverages. We recommend avoiding any sharp changes in temperature such as the sudden pouring of boiling water or submerging hot glass into cold liquid. This can cause the surface of the glass to crack.